Privacy Policy

Last Updated: 30th January 2026

Welcome to wAPI (“wAPI”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or use our website, applications, and services, including our WhatsApp CRM and marketing platform.

By using wAPI, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including:

Full name
Email address
Phone number
Company or business name
Billing address and payment details
Account login credentials

1.2 Business & Communication Data

When you use wAPI services, we may process:

WhatsApp contact details
Message metadata (timestamps, delivery status)
Campaign and automation data
Customer interaction history

Message content is processed only to provide platform functionality and is handled securely.

1.3 Technical & Usage Information

IP address
Browser type and version
Device and operating system
Usage logs and activity data
Cookies and tracking technologies

2. How We Use Your Information

We use collected information to:

Provide, operate, and maintain our services
Create and manage user accounts
Enable WhatsApp CRM, automation, and campaigns
Process payments and subscriptions
Improve performance, features, and security
Communicate service updates and notifications
Provide customer and technical support
Ensure legal and regulatory compliance

3. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

User consent
Contractual necessity
Legal obligations
Legitimate business interests

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data.

We may share information with:

Trusted service providers (cloud hosting, analytics, payments)
WhatsApp Business API providers (to deliver services)
Legal authorities when required by law

All third parties are bound by confidentiality and data protection obligations.

5. Data Security

We protect your data using:

Industry-standard encryption
Secure cloud infrastructure
Access control and authentication
Regular security audits and monitoring

While no system is 100% secure, we take all reasonable measures to safeguard your data.

6. Data Retention

We retain personal and business data only for as long as necessary to:

Provide services
Meet contractual obligations
Comply with legal requirements

You may request data deletion at any time, subject to legal obligations.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve user experience
Analyze usage and performance
Maintain session security

You may manage or disable cookies via your browser settings.

8. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

9. International Data Transfers

Your data may be processed and stored on servers located outside your country. We ensure appropriate safeguards are in place for international data transfers.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

11. Children’s Privacy

wAPI services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: [email protected]
Website: https://wapi.lk